Test and Measurement (T&M) related services are really a subset of the larger gamut of Engineering Services undertaken by a Tech Company on behalf of their Client Employers.
These services are called for by Defense,Aerospace,Telecom,Semiconductors or Manufacturing companies and have a very strong impact on the success of their core businesses results. For example a Telecom Operator in Mobile Business may expect their vendors-either an IT company or NEM infrastructure supplier to manage the total Network and deliver the preagreed Service Level. T&M services are in the same ilk as the IT/telecom outsourced services and a good T&M vendor can be the most optimum services supplier because of the Test & Management domain knowledge.
T&M domain knowledge becomes the sustainable,competitive advantage for this company as none of the other supplier vendors have so much specialised technology knowledge as well as Performance /Conformance expertise with them. Likewise in the other sectors-Defense, Aerospace, Semiconductors and Manufacturing too the T&M technologies are very handy in understanding these businesses and delivering the appropriate Solutions through T&M services delivery.
T&M services may start with Repair,Calibration,Automation,Interface defining and approvals, Leasing and Rental, Code Development plus Integration. Tech Support Centers, Training on technology and Consulting at higher end. Obviously they become Engineering Services Package in an overall Service Domain.The real value addition and creation then happens at the intersection of a smart T&M Services Vendor and the Clients Core Business Units.
Worldwide Engineering Services Outsourcing is multi Hundreds of Billions Dollar business and all the major companies outsource it to major Global and Regional IT and Consulting Companies. However it is my belief a T&M services vendor-TEST & MANAGEMENT not just Test and Measurement Vendor has technology and domain window open for him to offer these services more legitimately!
Saturday, July 25, 2009
Saturday, July 4, 2009
Competitive Advantages for T&M Professional
T&M Professionals have an inherent array of competitive advntages to themselves even though this industry is not big Globally and in India.This industry has unique characteristics which enables its members very visible to the various sectors it serves. Measurement of any physical parameter enables it to be controlled,regulated and improved and so achieved.Be these parameters are Electrical ,as they are in our industry,or other Business variables, like Sales,Profit and Growth rates etc.
Measurement is the only way to know HOW we are doing! Well these are hard parameters,but like wise the "Soft Parameters" can also be measured, the example being how often we are polite,punctual in attending class,or responsive to the customers needs. Without the inherent MEASUREable goals we are more likely to blow it off! T&M Professionals therefore are very often used to rigid measurement,and control across the functions they are serving.The T&M instrument designer has to factor in that his designs are capable to test Equipment with an order more accurately than the Device Under Test. Their designs are ahead of the Technology curve they are supposed to measure-both in terms of Performance of their own, and conformance to the set Standards in that domain.
It is this inherent characteristics which keeps T&M Professionals always aware of future needs of the Customer, his pain points where Quality,Productivity and Profitability will be impacted by the capability,or lack of it, of the T&M instrumentation.A T&M professional in Sales, Service Support or Solution Delivery is very equipped with the Technical/Application knowledge so he can link the Business issues to the Expectations from appropriate Test & Measure.Are these advantages competitive and sustainable ? These are sustainable if these professional keep improving on the domain knowledge and stay current. Of course soft factors like Motivation and desire to improve play part, like in any tech field !
Measurement is the only way to know HOW we are doing! Well these are hard parameters,but like wise the "Soft Parameters" can also be measured, the example being how often we are polite,punctual in attending class,or responsive to the customers needs. Without the inherent MEASUREable goals we are more likely to blow it off! T&M Professionals therefore are very often used to rigid measurement,and control across the functions they are serving.The T&M instrument designer has to factor in that his designs are capable to test Equipment with an order more accurately than the Device Under Test. Their designs are ahead of the Technology curve they are supposed to measure-both in terms of Performance of their own, and conformance to the set Standards in that domain.
It is this inherent characteristics which keeps T&M Professionals always aware of future needs of the Customer, his pain points where Quality,Productivity and Profitability will be impacted by the capability,or lack of it, of the T&M instrumentation.A T&M professional in Sales, Service Support or Solution Delivery is very equipped with the Technical/Application knowledge so he can link the Business issues to the Expectations from appropriate Test & Measure.Are these advantages competitive and sustainable ? These are sustainable if these professional keep improving on the domain knowledge and stay current. Of course soft factors like Motivation and desire to improve play part, like in any tech field !
Subscribe to:
Posts (Atom)
